Shipping & Returns

Delivery

Standard UK delivery is £2.99, and free on orders over £70. Orders are sent by Royal Mail tracked service and delivery takes 2 to 4 business days after dispatch. We deliver to UK addresses only.

If your parcel is lost, damaged or delayed, contact hello@skingoal.co.uk with your order number and we will investigate with Royal Mail.

The 60 Day Promise

Every SkinGoal routine is covered by our 60 day money back promise. Wear your products for 60 days, and if your skin does not love them, we will refund every penny. This applies even if the products have been opened and used, because skincare can only be judged on skin.

To claim, contact us within 60 days of delivery at hello@skingoal.co.uk or on WhatsApp 07496 301199 with your order number. The full terms, including fair use conditions, are in our Refund Policy.

Your legal rights

The 60 day promise is in addition to your legal rights. As a UK consumer buying online, you have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. For this statutory right, cosmetic products that have been unsealed after delivery cannot be returned for hygiene reasons. If a product is faulty, damaged or not as described, you are entitled to a remedy under the Consumer Rights Act 2015 and we will cover the return cost.