Shipping & Returns

Shipping

ONLINE SHOP TERMS & CONDITIONS

Terms and conditions for SkinGoal.co.uk Shipping, refunds, policies.

For any enquiries not covered below, please contact:

SkinGoal

82 Stockport Road

Cheadle

SK8 2AJ

DISCLAIMER

The site contains information about skincare products for sale on the site.

No specific or individual medical advice is made available through the site and we make no representations or warranties that the products will be appropriate for your needs or requirements.

DELIVERY TIME

We offer standard delivery of 2-4 business days after dispatch via Royal Mail tracked service.

RETURNS POLICY

Unfortunately, we do not offer refunds on our products due to the nature of them.

FREQUENTLY ASKED QUESTIONS

Where’s my order?

Check your order confirmation for the expected delivery date. If you missed the carrier’s attempt at delivery don’t worry, you can rearrange delivery for another date by calling the number shown on the card. If you still can’t find your order then please contact our Customer Services Team on 0161 4101199/ 07496 301199 or email hello@skingoal.co.uk

I haven’t received all of my order

Check your confirmation e-mail to see if all items were ordered. Check the paperwork included in your parcel as items may be dispatched separately and may not be delivered at the same time. Remove all packaging to confirm the item isn’t hidden. However if the item is missing then please contact our Customer Services Team on Customer Services Team on 0161 4101199 . 07496 301199 or email hello@skingoal.co.uk

Can I return the goods I have ordered?

We do not offer refunds or returns of our products due to the nature of them unless they are in the original packaging and have not been opened.

What if I want to cancel my order?

In addition to our returns policy under the ‘distance selling regulations’ you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise of you can send us a notice of cancellation in writing and return the merchandise to us.

Where do you deliver to?

Virtually all addresses in the UK.

Please note:

All delivery timescales are subject to availability

Your order may be delivered in separate parcels, or by separate carriers

We cannot deliver overseas to PO Box and Channel Island addresses.