Shipping

ONLINE SHOP TERMS & CONDITIONS

Terms and conditions for SkinGoal skin care shop. Shipping, refunds, policies.

For any enquiries not covered below, please contact:

SkinGoal

82 Stockport Road

Cheadle

SK8 2AJ

DISCLAIMER

The site contains information about skincare products for sale on the site.

No specific or individual medical advice is made available through the site and we make no representations or warranties that the products will be appropriate for your needs or requirements.

The content of the Site and the Products available for sale is not intended to be and should not be used in place of the advice of your doctor or other medical professional. No doctor-patient relationship is created between you and us by your use of the Site and us supplying Products to you.

If you require medical advice please contact your doctor.

DELIVERY TIME

We offer standard delivery of 2-3 business days after dispatch via Royal Mail tracked service.

RETURNS POLICY

We hope that you are delighted with your order. However, if for any reason you are change your mind, we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen (14) days of your receipt of goods.  This must be unopened and in re-sellable condition.

Please return your package by recorded delivery to the address below with your dispatch note (retaining your recorded delivery as proof of postage).

Return Address: is above . We are unable to offer refunds, replacements or exchanges on any opened or used goods.

  • We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.

  • During busy periods please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

  • Your payment for the goods will be refunded by SkinGoal through the original payment method.

  • All products may be returned if they are returned within fourteen (14) days of the order placement or the receipt of the goods in an unopened condition in the original packaging.

  • Your statutory rights are not affected.

  • If you receive a full-size free product(s) as part of your order all product(s), purchased and free, must be returned for a full refund. You will only be refunded for products returned. If you choose to keep the free product the cost will be deducted from your refund.

SkinGoal at this time will only post products to UK mainland.

 

FREQUENTLY ASKED QUESTIONS

Where’s my order?

Check your order confirmation for the expected delivery date. If you missed the carrier’s attempt at delivery don’t worry, you can rearrange delivery for another date by calling the number shown on the card. If you still can’t find your order then please contact our Customer Services Team on 0161 4101199 or email hello@skingoal.shop

I haven’t received all of my order

Check your confirmation e-mail to see if all items were ordered. Check the paperwork included in your parcel as items may be dispatched separately and may not be delivered at the same time. Remove all packaging to confirm the item isn’t hidden. However if the item is missing then please contact our Customer Services Team on Customer Services Team on 0161 4101199 or email hello@skingoal.shop

 

Can I return the goods I have ordered?

We hope that you are delighted with your order.  However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen (14) days of your receipt of goods.

If you receive a full-size free product(s) as part of your order all product(s), purchased and free, must be returned for a full refund. You will only be refunded for products returned. If you choose to keep the free product the cost will be deducted from your refund.

How do I return an item?

Please follow these steps to obtain a refund:

  • Please return your package by recorded delivery to the address below, retaining your recorded delivery receipt as proof of postage.

  • We are unable to offer refunds, replacements or exchanges on any open or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or change to be processed

  • Return Address: SkinGoal SkinCare, 82 Stockport Road, Cheadle, SK8 2AJ

  • Your payment for the goods will be refunded by SkinGoal through the original payment method.

  • All products may be returned of they are returned within 14 days of the order placement or the receipt of the goods in an unopened ‘new’ condition in the original packaging.

What if I want to cancel my order?

In addition to our returns policy under the ‘distance selling regulations’ you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise of you can send us a notice of cancellation in writing and return the merchandise to us.

Where is my refund?

If you have returned an item and are expecting a refund please allow 30 working days for it to appear on your card. We will send you an email to let you know when the refund has been processed.

Where do you deliver to?

Virtually all addresses in the UK.

Please note:

  • All delivery timescales are subject to availability

  • Your order may be delivered in separate parcels, or by separate carriers

  • We cannot deliver overseas to PO Box and Channel Island addresses.